Refunds & Returns

 

Shopping with us online is safe and secure, you’ll be pleased to hear that you are covered by the consumer rights regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, it’s ok to change your mind.

You have the right to cancel your order at anytime up to 14 working days after you receive it. You must tell us straight away if you wish to do this – Our return process is as follows

1. Please email info@ukvapesupply.com and let us know the problem.

2. We will then send you a "Return Form". You must fill in the return form and send it with the item returned within the 14 days.

3. Once the returned item has been received, our team will process the refund or replacement item.

You must take good care of the items while they’re in your possession; they must be returned to us in a re-sellable condition, in the original, undamaged packaging with all parts included.

Please note: We are unable to accept any returned E-liquids that are due to ‘change of mind’ that have been unsealed or used in any way as this would constitute a health and safety risk.

Faulty goods

We will refund or replace faulty goods you receive. These goods must be returned to us for testing and in some cases referral to our suppliers for further testing. Goods must be returned to us with all original packaging and parts.

Please note: We will only refund or exchange faulty goods that are due to a manufactural defect. We will not refund or exchange goods that have been used and are found to be in proper working condition or if damage has been caused by misuse.

We will reimburse the cost of return postage for valid warranty cases.

Delayed/Lost Parcels.

We will refund or replace any order that is lost by Royal Mail. Any refund or replacement will be after the a 10 day grace period stipulated by Royal Mail and will be subject to full investigation by ourselves.

 

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